NIFL offers customers several convenient billing and payment services to fit your lifestyle. Follow the links below to learn more about options that can help you manage you household's energy costs.

Note: If you currently pay your bill through Choice Pay, that service will be replaced by EDS Payment Services and will no longer be available. The last day you will be able to pay via Choice Pay is June 24, 2007. Our authorized payment agents might have changed, too, so be sure to check the list below before you pay in person.

Your NIFL Bill

Billing Options

Payment Options

Energy Assistance



Get to know your NIFL bill
We've designed our bill format based on feedback from customers just like you because we know that your bill should be easy for you to read and understand. You can quickly review your monthly statement for a billing and payment summary to see how much you owe and the due date. You can also use the information on your bill to help you manage your gas wisely and take control of how much you spend.

Learn how to read your bill by taking a quick tour. We realize that each customer's bill is unique, but we've used a typical bill as an example for demonstration purposes. Not all programs and services shown in the example are available to all customers, but you'll learn where to look on your bill for the information that's relevant to you.

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BudgetPlan
Take the guesswork out of budgeting for your utility bill. Hot summers. Cold winters. Sometimes it is hard to predict what your utility bill will be each month. With the budget you’ll know how much to expect to pay each month. Combine with ZapCheck automatic payment for added convenience.

Features

  • Easy enrollment process
  • It's free
  • It's handled for you - automatically

Benefits

  • Reduces fluctuations in utility payments
  • Hassle free
  • Credits refunded
  • Debits carried into next year

The BudgetPlan provides an average monthly bill based on your past energy usage and estimated future prices so you always know how much to budget for your NIFL bill.

Here's How It Works

  • Know how much to expect to pay each month throughout the entire year.
  • Your monthly statement will always show the status of your account.
  • We'll review your account periodically for any unexpected increases in the cost of energy or your usage, and may adjust your budget payment amount to make sure your actual account balance is on track.
  • Each May, the amount you have paid is compared to your actual usage to determine whether you have overpaid or underpaid your utility bill.
  • If you’ve overpaid, the settle-up will be applied to future billings. If you’ve underpaid, the balance due will be spread over the next 12 months.

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Compare Payment Options
Tired of writing a check and mailing your NIFL payment every month? Choose from a variety of convenient electronic payment methods to fit your lifestyle and help you manage your energy costs. Review the chart below to compare available options, then click on the program name to learn more.

Payment option

CheckFree e-Bill

 

EDS Payment Services

ZapCheck automatic payment

Description

Receive and pay your bill online every month

Make single payments by phone or online

Automatically transfers from your bank account every month

FREE

X

 

X

Convenience fee*

 

X

 

Pay online

X

X

 

Pay by phone

 

X

 

Pay with credit/debit card, or electronic check

 

X

 

Automatic electronic funds transfer

 

 

X

Customer-scheduled payment date

X

X

 

Customer-scheduled electronic funds transfer

X

X

 

Paperless billing

X

 

 

*Note: EDS Payment Services charges a fee for payments made by credit card, debit card, or electronic check for the convenience it offers customers who choose to pay by those methods. EDS is an authorized payment agent for Northern Indiana Fuel & Light (NIFL) but is not affiliated with NIFL. NIFL receives no portion of the fee, only the actual bill payment amount.

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Pay by Credit/Debit Card or Electronic Check
Now you can pay your NIFL bill online or by phone through EDS Payment Services. EDS is armed with one of the industry's most secure electronic transaction environments. And there’s no enrollment!

When using EDS payment services, please use your NEW 10-digit account number that became effective July 1, 2007. If you do not have your new account number, please contact us at 1-888-643-5427. And be sure to save your confirmation number after completing your transaction.

*Note: EDS Payment Services will add a convenience fee for each transaction made through their payment service. You'll be given an opportunity to complete or stop the transaction after the total amount of your payment, including the convenience fee, has been calculated. Your NIFL account will be credited only with the amount you specify to be paid on your gas bill, not including the EDS convenience fee. There is a $1000 limit per transaction and a limit of four transactions in 21 days. Payments take a minimum of two business days to post to your account.

Pay Online

When using EDS payment services, please use your NEW 10-digit account number that became effective July 1, 2007. If you do not have your new account number, please contact us at 1-888-643-5427.

Pay your NIFL bill online using your VISA, MasterCard or Discover credit card or debit card, or electronic check.

Pay your bill using your credit or debit card now.

Pay your bill using your checking account now.

Pay by Phone

When using EDS payment services, please use your NEW 10-digit account number that became effective July 1, 2007. If you do not have your new account number, please contact us at 1-888-643-5427.

You can also pay your NIFL bill by phone using your VISA, MasterCard or Discover credit card or debit card, or electronic check.

Call 1-866-499-2030 to pay by phone using your credit or debit card.

Call 1-866-499-2032 to pay by phone using an electronic check.

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CheckFree E-Bill Paperless Bill
Go paperless! Your online bill is a convenient mouse click away! Visit CheckFree to receive and pay your NIFL bill with your computer using the e-Bill service. That means there's no need to write a check or mail an envelope -- no delays and no paper clutter. It's easy, secure and free!

Easy

All you need is access to the World Wide Web. Once you have access and have enrolled in the program, simply log onto the CheckFree Web site, enter your password and you can see your NIFL bill on screen. To pay your utility bill, just point and click. It's that easy!

Safe, Secure Transactions

CheckFree Web site is armed with one of the industry's most secure transaction environments. Payments are made by your bank with your authorization on the very date you specify. CheckFree manages thousands of transactions, every day, for customers just like you. It's that secure!

Enrollment

Read all instructions first, or print this page to have for reference once you go to the CheckFree site. First, you will need a blank check and your NIFL account number. Also, for security reasons, your home Internet browser (Internet Explorer or Netscape) must be 128-bit encryption capable. If it is not, you will be led first to a download site (which may be time consuming).

Online Payment

In addition to the ability to see your bill online, CheckFree also offers an online payment service, which can be accessed through their Web site or through a link on your e-Bill. To use this online payment tool, you'll be asked to provide your Social Security number as well as information about your financial institution to authorize electronic payments from your checking account. Keep in mind that online payments made through CheckFree may take up to five business days to post. If you submit your payment on or after the due date of the bill, be sure to call us and report your payment receipt number.

Once you sign up for online e-Bill delivery, you’ll receive just one last more paper bill in the mail from NIFL. You can print your e-Bill or store it in an electronic file for reference.

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ZapCheck
Sign up for ZapCheck and never write another check to NIFL again. It’s the no-hassle, hands-free way to make sure your bill is paid accurately and on time, even if you’re out of town. Each month, the amount you owe on your NIFL bill is simply deducted from your checking or savings account.

  • No checks to write
  • No worry about missing a payment date, even ifyou’re out of town
  • Save time and postage
  • You’ll still receive a monthly bill indicating the amount that will be withdrawn from your account
  • ZapCheck is totally safe and reliable

To arrange an automatic monthly deduction from your checking or savings account, complete the online form, print it and return it along with a voided check to:

    NIFL Consumer Programs
    801 E. 86th Ave
    Merrillville, IN 46410

Be sure to keep a copy of the service agreement and your application for your records.

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Mail Your Payment

For your convenience, your NIFL bill includes a return envelope for easy payments. Please make checks and money orders payable to NIFL. If you misplaced your return envelope, please mail your payment to:

    NIFL
    P.O. Box 13007
    Merrillville, IN 46411-3007

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Authorized Pay Stations

Use only authorized payment agents!

Many of our customers pay their bill directly to us or use a payment agent that we’ve authorized to collect customer payments. However, some customers have begun using bill payment services that do not have any arrangements with us to process payments. We cannot provide assurance that payments made through one of these unauthorized bill payment services will be forwarded to us in a timely manner or even that they will be forwarded at all.

To protect yourself and your utility service, be sure to follow these steps:

  • Use caution when making your payment through a third-party bill payment service that is not authorized by us.
  • Be sure to bring both portions (top and bottom) of your bill or provide your 10-digit account number.
  • The payment agent might charge a service fee for each transaction. Check your local phone directory and contact the payment agent for specifics.
  • Most important of all, always keep your receipt.

Click here for a current listing of authorized payment agents in your area.

Energy Assistance - EAP

Find an agency in your area that can assist you with applying for energy assistance, if eligible.

Click here for a current listing of agencies.

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Copyright © 2007. NIFL.
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